预订部文员岗位职责

2018-06-09    文员职责    【本页移动版】
预订部文员是做什么的?本文提供预订部文员的岗位职责例子,包括详细的工作内容及任职要求。
-------------------------------------------------

1. 负责线上、线下的B2BB2C客房预订业务;

2. 负责B2BB2C平台的房态管理工作;刷新网站EBK

3. 联系供应商(酒店或同行),取得优势报价,促成订单;

4. 负责B2BB2C平台酒店资料的更新及完善。


任职要求:

1、中专以上学历,旅游管理、酒店管理专业;

2、作风踏实,工作认真负责,细心、善于思考和应变,并具有较强的对客沟通能力和处理事务的能力;

3、良好个人礼仪修养;

4、熟练运用Microsoft Office,打字快;

5、应届毕业生也可;

6、能接受轮班工作制(月休67日)。


-------------------------------------------------

Responsibilities职责:

Handle inquires and bookings in accordance with the department’s routine.Records and processes all kind of reservations, in-coming, daily call and groupsEnsures all facts of a reservation have been actioned. Processes cancellation/amendments to reservations (extension, early departure)Investigates and handles no show reservations. Prepares reservation sales reports.Sells the program and other products and services using up-selling and suggestive selling techniques.Maintains high level of telephone skills to meet department standard.Follow up with program sales to trace inquire statusEnsures all guest requests are responded to immediately.     Maintains a high level of product and service knowledge.


Requirements要求:

Basic Knowledge of Travel Trade Industry, medical or wellness industry. Min 2-3 years of experience in reservations service industry, front office and sales with chain hotels. University degree in hospitality or related subjects preferredExcellent Mandarin and English communication skills (spoken AND written)Innovative self-starter, highly motivated.Positive attitude under pressureGood Interpersonal & communicative skills.


-------------------------------------------------

Greets customer and finds out what they would like to book and when.

问候顾客,弄清楚他们想订什么样的房间,何时预定。

Offers alternative room types, rates and packages to the customer.

提供给顾客不同的房型和价格。

Records reservation information accurately.

准确记录预定信息

Identifies commissionable reservations and secures required information.

标识佣金的保留,并确保所需的信息。

Records and processes deposit and billing information.

记录流程存款和账单的信息

Files all reservations to facilitate easy referral.

保存所有的预定文件一便确认

Maintains the correspondence file by date of arrival.

维护详细文件的到达日期

Communicates with the Accounts Department to ensure credit has been established by companies wishing to charge back costs to their company.

与财务部沟通,确保那些希望收取回成本的公司用他们建立良好的信

Maximise occupancy and average rate by offering a variety of rates and promotional packages helping to maintain accurate occupancy forecasts:

最大化入住率和平均利率,提供各种利率和促销,保持准确预测入住率
推荐文章