进出口客服岗位职责

2019-08-24    客服职责    【本页移动版】
进出口客服是做什么的?本文提供进出口客服的岗位职责例子,包括详细的工作内容及任职要求。
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一、工作内容:负责国际空运进出口的跟单工作。
1、接受客户委托,安排定舱和下达作业部门货物的作业指令,联系海外代理,对货物进行全程的监控以及相关应收、应付费用的确认和录入;
2、解答客户的咨询;
3、和代理、客户进行费用确认。
二、任职要求:
1、全日制本科以上学历,英语CET-6(读、听、写熟练);
2、相关物流行业1年以上工作经验;
3、有较强的责任心和敬业精神,做事严谨细心,思路清晰敏捷,具有良好的沟通表达及协调能力。
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1、根据与客户签约工作范围书,处理客户委托的业务。

2、制作业务单证、业务台帐、报告(SOP文件之各类客户管理报告)并进行分类归档。

3、根据仓库管理和关务专员提供的信息及时更新系统数据信息。

4、核对客户提供信息的齐全性,确保单单相符,单证相符。

5、建立和维护客户间的良好关系,提供优质专业服务。

6、挖掘现有客户需求,提供延伸服务,推广增值服务。

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Position Definition:
Responsible for managing and coordinating the shipment process through liaison with the parties involved to ensure the smooth delivery of shipper’s items

Essential Duties:
Advising on the rates for booking of sea freight and airfreight;
Preparing draft OBL / AWB and submitting to the respective shipping / airfreight agent and issuing of insurance policy;
Booking with shipping/airfreight agents, etc.
Providing support by ensuring all documentation required for a smooth customs clearance are in order;
Sending of pre-alert to destination office / agent of the shipment before departs of vessel;
Responding to shippers’ enquiries as needed;
Follow up with destination office / agent until shipment is being delivered and shipper has received shipment in good condition;Handling of complaints, service recovery, claims of insurance;
Be responsible for verify the job cost and make sure it’s in line with company’s standard.
Billing of invoices to meet deadlines;
Responsible for updating the latest customs regulations.
Responsible for back up client docs data to company’s server.
Responsible for upload required information to company’s system based on company’s requirement.
On-site job supervise is required when necessary.


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