酒店预订专员岗位职责

2018-06-25    酒店岗位职责    【本页移动版】
酒店预订专员是做什么的?本文提供酒店预订专员的岗位职责例子,包括详细的工作内容及任职要求。
-------------------------------------------------

1、根据客户需求及时在线预订酒店;

2、酒店退改签;

3、负责解决客户咨询、疑问并及时给予专业解答。


任职资格:

1、18-35岁,口齿清晰,普通话流利,语音富有感染力;

2、具备较强的学习能力和优秀的沟通能力;

3、性格坚韧,思维敏捷,具备良好的应变能力和承压能力。



-------------------------------------------------

职位要求:

1、 按照公司的规定为同行提供优质服务,并负责将订单及时发到酒店跟进确认;

2、 熟练掌握酒店地理、房价、房态信息,及时、快速解答同行咨询,确保对外报价的准确性;

3、 负责与合作同行、酒店建立良好的合作关系,主动收集同行意见和市场信息,及时上报主管;

4.学历不限,专业不限,只要你肯学我们就肯教!

工作职责:

1. 负责B2B、B2C客房预订业务;

2. 联系供应商(酒店或同行),取得优势报价,促成订单;

3. 负责B2B、B2C平台酒店资料的更新及完善。


-------------------------------------------------


工作职责:

1. 为客户提供与众不同的接听体验,确保客户的需求和疑问得到满足,务求带给客户独特的感觉,从而建立长期的顾客忠诚度;

2. 负责接听中国地区以及国外所有集团酒店及度假村的销售预定,协助解答客户询问;

3. 安排酒店预订,遵照公司的制度与程序,以专业的水准提供给客户有关酒店集团的酒店信息,并着重强调我们的销售与服务;

4. 接听并处理来自旅行社、商业机构以及公众客户的预定电话;

5. 接听并协助解答集团优先顾客的电话咨询,协助完成优先顾客会员登记。


Responsibilities:

1. To provide a differentiated call experience to our guests, ensure that their needs and enquiries are taken care of. Make our callers feel unique and special and help create long term customer loyalty;

2. To generate sales for properties both in China and worldwide and to assist in the handling of the customer queries;

3. Book reservations, provide information on all Hotel & Resorts Worldwide Inc properties in a professional manner with specific emphasis on sales and service to the caller in accordance with policies and procedures;

4. Receive and process calls from travel agents, business houses and the general public;

5. Receive calls from and assist with the Preferred Guest member account queries and membership enrollment.


工作要求:

1. 大学以上学历,具备酒店、旅游业或客户服务经验者优先;

2. 英语阅读书写熟练,大学英语四六级优先;

3. 良好的礼仪,具备标准,清晰的普通话发音,个性乐观;

4. 乐于与团队共同工作,同时能够积极主动,具备主人翁精神;

5. 能够同时应对多项任务,适应在富有压力的环境中工作;

6. 能够适应轮班工作制度,可在周末及公众节假日上班;

7. 擅长电脑操作,熟练运用Windows Office 等办公软件


Requirements:

1. College above, with hotel, tourism or customer service experience preferred;

2. Good command of English reading and writing, CET-6 is preferred;

3. Good courtesy, with pleasant personality, good pronunciation of Mandarin;

4. Enjoy working together as a team and possess initiative to take care of things;

5. Multi-task handling skill, can work under high pressure environment;

6. Willing to take shift duty including weekend and public holiday;

7. Familiar with Windows Office

-------------------------------------------------

岗位职责:

1、负责接听客户电话并根据客户的需求为客户查询、介绍预定国内外酒店信息;

2、协助处理预定后的相关事宜。

推荐文章